Shipping policy
Dispatch Times
Orders are dispatched from the U.K. within 2 working days.
We dispatch orders Monday - Friday, 9am-2pm GMT. Any orders placed on a weekend will be processed as soon as possible the next working day(s).
Your order will be shipped as soon as possible, but please note once your order is with a carrier we can’t influence the delivery date of your order. We can’t guarantee delivery by a certain date so please order in plenty of time if you need your item for a specific occasion.
All our products are shipped flat in a protective, recycled, board-back envelope or a recycled cardboard box. All the materials we use to package your orders are recyclable.
Shipping Prices & Estimates
Shipping prices can be automatically calculated at the checkout. Add your items to your cart, head to the checkout and enter your delivery address to display shipping prices.
U.K. Mainland
Free Royal Mail 2nd Class U.K. delivery on orders over £20.
U.K. shipping prices start at £1.00 for orders under £20.
Shipping prices will be calculated at the checkout.
Shipping Estimate
After you've received your email confirming your order has been dispatched please allow the following time for your order to arrive.
- Royal Mail Tracked 24: 1-2 working days from dispatch
- Royal Mail 1st Class: 1-3 working days from dispatch
- Royal Mail 2nd Class: 3-4 working days from dispatch
Upgrade your shipping to Royal Mail 1st Class or Tracked 24 at the checkout.
International (Outside the U.K.)
International shipping prices start at £3.20.
Shipping prices will be calculated at the checkout.
Orders to the USA are inclusive of tariffs.
Shipping Estimate
After you've received your email confirming your order has been dispatched please allow the following time for your order to arrive.
International Customers Please Note: Your parcel may be subject to customs clearance, tariffs (and sometimes duties) and VAT depending on the value of your order and your delivery address. Sister Paper Co. is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Shipment times may vary due to customs procedures outside of our control.
The above shipping time estimates only apply outside times of industrial action, high volume periods such as Christmas, unprecedented circumstances and shipping delays undisclosed to us by our shipping partners.
Are you GPSR compliant?
Yes, we are compliant with the General Product Safety Regulation (GPSR) for selling to EU customers. Our appointed EU GPSR Authorised Representative is Easy Access System Europe Oü (16879218), located at Mustamäe tee 50, 10621, Tallinn, Estonia. If needed, you can contact them at gpsr.requests@easproject.com or +358 40 500 3575.
Business Information
Registered Business address:
Sister Paper Co. Ltd. Apartment 38, 4 St. James’s Crescent, Brixton. London. SW9 7BY
hello@sisterpaperco.com
Need help?
If you have not received your delivery after 7 working days of your estimated delivery time please contact us on hello@sisterpaperco.com