Refund policy
We really hope you love your Sister Paper Co. products but if you're not entirely happy with your purchase please email us at hello@sisterpaperco.com
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return of greeting cards or gift wrap, you can contact us at hello@sisterpaperco.com. Items sent back to us without first requesting a return will not be accepted. We do not provide pre-paid return labels for any return, nor do we cover the cost of return postage.
Damages and issues
We package your orders of greeting cards and gift wrap carefully in protective, board back envelopes to make sure your products arrive in perfect condition, but if your products are damaged in transit or if you receive the wrong item please email us at hello@sisterpaperco.com within 7 days of receiving your parcel and we'll be happy to help.
Exceptions / non-returnable items
Sale items, gift cards and custom products such as special orders or personalised items cannot be retuned. Please get in touch if you have questions or concerns about your specific item.
